Exceptional Customer Service ranks high amongst our list of things to provide our customers.  From honesty, revealing all there is needed to know regarding your local move or long distance move, Customer Service will assist you.  We have specially trained Customer Advocates that know and understand what it means to deal with a moving company.

As Customer Advocates, our Customer Service personnel work for you, the customer.  They are here to assist you with any questions, whether it deals with packing of delicate items, linen or any of your packing needs.  The Customer Advocate will also arrange your box deliveries and any other pre-move arrangements you need assistance with.

Our Customer Service Advocates are fully knowledgeable regarding the value of household goods and will assist and direct you regarding the proper packing procedures for your goods.  We also direct you to Baker International Insurance Company, so that you may obtain full replacement insurance coverage for all of your household goods.  With the lowest premiums, Baker International Insurance Company responds to claims very quickly and efficiently.  Also, our Customer Advocates will assist you in obtaining information from your homeowner’s policy so that they can cover your household goods while in transit.

Customer Service addresses all of claims, complaints and service issues promptly within 30 days, upon receipt of a written request.  Customer Service is proud of its close relationship with the Better Business Bureau and resolution of our customer’s concerns.   As you know, the Better Business Bureau is designed to help you resolve any complaints you may have with any company, and Customer Service appreciates that customer satisfaction is our number one priority.

Our Customer Advocates mediate between you and the movers and dispatchers.  They will also assist you after the move in the event that you have a claim or complaint.  Also, for airline miles, you would contact your Customer Advocate and the airline miles are forwarded to your home.

So for all of your Customer Service needs, don’t hesitate to contact one of our Customer Service Advocates and you will not be disappointed.  From learning the basics of what happens in a move and relocation of you household goods, to ensuring that you are treated in an appropriate and professional manner, Customer Service is there for you.

All American Movers

Customer Service Care

West Coast: Rosie:
info@moveus.net
800-635-0945 Ext 218
(Has Voicemail) Checked Dailey

East Coast: Rafaela:
rafaela@moveus.net
800-305-6683 Ext 208
(Has Voicemail) Checked Dailey

General Headquarter:
800-987-6683
info@moveus.com